Acknowledging alarms

Acknowledge an alarm to show that it is being managed. Record relevant information related to the alarm, as part of the acknowledgment, for future reference.

NOTE: Viewer users cannot perform this task.

To acknowledge an alarm:

  1. In Energy Hub, find the alarm you want to acknowledge, for example, in Inbox or in the Investigate > Asset view.
  2. Select the alarm. The alarm details display, either in the details panel in Inbox, or in a dialog in Investigate.
  3. In the alarm details, find the alarm acknowledgment section.
  4. (Optional) In the alarm acknowledgment section, enter a comment to be recorded with the acknowledgment.
  5. Select Acknowledge to acknowledge the alarm.

    NOTE: This acknowledges the latest instance of this alarm and any previously unacknowledged instances.

See Alarms summary for an example of the alarm details display with alarm acknowledgment section.