Energy Hub alarms (list)

In Energy Hub, you can see alarms, acknowledge alarms, and receive alarm notifications. The types of alarms that are available to your organization in Energy Hub depends on the feature plan you have subscribed to and the monitoring devices, equipment, and communication gateways that are used.

The following is a list of applications and the alarms they support:

IMPORTANT: You can only set up a software-based alarm if Energy Hub received relevant data for that alarm type from the equipment or device in the last seven days.

Device-based alarms (generated by monitoring devices)

  • Diagnostic alarms (clock, communication, data loss, ...)

Gateway-based alarms (generated by communication gateways)

  • Device communication loss alarm

    Panel Server generates a communication loss alarm when no data has been received from a device for nine communication periods. The communication period is configurable in Panel Server and is typically set to 1–2 minutes.

Software alarms (generated by Energy Hub)

Gateway communication loss alarm

Property Value / Description

Category

General

Type

Software alarm

Measurement

Gateway communication link

Direction

N/A

Priority

High

Application

Communication gateways connected to Energy Hub

Trigger

The alarm goes active if the last measurement received from the gateway is older than 4 hrs (240 minutes). Energy Hub checks the data received from a gateway every 7 minutes. All communication gateways that are configured in Energy Hub are monitored by this alarm.

Configurable

No

Notification can be turned off

No

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Device-based alarms (generated by monitoring devices or communication gateways)

  • Energy management alarms (water, air, gas, steam, electricity, demand, power factor)
  • General alarms (miscellaneous events, device settings changes, time synchronization, and custom setpoint alarms)

Software alarms (generated by Energy Hub)

Energy consumption alarm

Property Value / Description

Category

Energy Management

Type

Software alarm

Measurement

Active energy

Application

Sites, buildings, panelboards, equipment, electrical devices, power meters, branch circuit monitors

Direction

Over (alarm goes active when the measurement > ON threshold; alarm goes inactive when the measurement ≤ ON threshold)

Priority (configurable)

High, medium, or low

Observation period (configurable)
[= the aggregation time interval for which the threshold value is set]

Interval / Daily
Interval / Weekly
Monthly
Yearly (entered full year target consumption is divided by 12)

Evaluation period
[= how often Energy Hub checks the measured values against the target]

Hourly

Trigger

The alarm goes active when the energy consumption during the observation period is greater than the alarm threshold value.
The alarm goes inactive when the consumption count for the alarm is reset. Energy Hub resets the consumption count at the end of an observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple electricity meters, the electric energy consumption alarm uses the sum of all the meters.

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Water consumption alarm

Property Value / Description

Category

Energy Management

Type

Software alarm

Measurement

Water volume

Application

Sites, buildings, water meters

Direction

Over (alarm goes active when the measurement > ON threshold; alarm goes inactive when the measurement ≤ ON threshold)

Priority (configurable)

High, medium, or low

Observation period (configurable)
[= the aggregation time interval for which the threshold value is set]

Daily
Weekly
Monthly

Evaluation period
[= how often Energy Hub checks the measured values against the target]

Hourly

Trigger

The alarm goes active when the water consumption during the observation period is greater than the alarm threshold value.
The alarm goes inactive when the consumption count for the alarm is reset. Energy Hub resets the consumption count at the end of an observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple water meters, the water consumption alarm uses the sum of all the meters.

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Gas consumption alarm

Property Value / Description

Category

Energy Management

Type

Software alarm

Measurement

Fuel gas volume

Application

Sites, buildings, gas meters

Direction

Over (alarm goes active when the measurement > ON threshold; alarm goes inactive when the measurement ≤ ON threshold)

Priority (configurable)

High, medium, or low

Observation period (configurable)
[= the aggregation time interval for which the threshold value is set]

Daily
Weekly
Monthly

Evaluation period
[= how often Energy Hub checks the measured values against the target]

Hourly

Trigger

The alarm goes active when the fuel gas consumption during the observation period is greater than the alarm threshold value.
The alarm goes inactive when the consumption count for the alarm is reset. Energy Hub resets the consumption count at the end of an observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple gas meters, the gas consumption alarm uses the sum of all the meters.

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Device-based alarms (generated by monitoring devices or communication gateways)

  • Energy management alarms (water, air, gas, steam, electricity, demand, power factor)
  • General alarms (miscellaneous events, device settings changes, time synchronization, and custom setpoint alarms)

Software alarms (generated by Energy Hub)

Energy consumption alarm

Property Value / Description

Category

Energy Management

Type

Software alarm

Measurement

Active energy

Application

Sites, buildings, panelboards, equipment, electrical devices, power meters, branch circuit monitors

Direction

Over (alarm goes active when the measurement > ON threshold; alarm goes inactive when the measurement ≤ ON threshold)

Priority (configurable)

High, medium, or low

Observation period (configurable)
[= the aggregation time interval for which the threshold value is set]

Interval / Daily
Interval / Weekly
Monthly
Yearly (entered full year target consumption is divided by 12)

Evaluation period
[= how often Energy Hub checks the measured values against the target]

Hourly

Trigger

The alarm goes active when the energy consumption during the observation period is greater than the alarm threshold value.
The alarm goes inactive when the consumption count for the alarm is reset. Energy Hub resets the consumption count at the end of an observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple electricity meters, the electric energy consumption alarm uses the sum of all the meters.

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Water consumption alarm

Property Value / Description

Category

Energy Management

Type

Software alarm

Measurement

Water volume

Application

Sites, buildings, water meters

Direction

Over (alarm goes active when the measurement > ON threshold; alarm goes inactive when the measurement ≤ ON threshold)

Priority (configurable)

High, medium, or low

Observation period (configurable)
[= the aggregation time interval for which the threshold value is set]

Daily
Weekly
Monthly

Evaluation period
[= how often Energy Hub checks the measured values against the target]

Hourly

Trigger

The alarm goes active when the water consumption during the observation period is greater than the alarm threshold value.
The alarm goes inactive when the consumption count for the alarm is reset. Energy Hub resets the consumption count at the end of an observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple water meters, the water consumption alarm uses the sum of all the meters.

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Gas consumption alarm

Property Value / Description

Category

Energy Management

Type

Software alarm

Measurement

Fuel gas volume

Application

Sites, buildings, gas meters

Direction

Over (alarm goes active when the measurement > ON threshold; alarm goes inactive when the measurement ≤ ON threshold)

Priority (configurable)

High, medium, or low

Observation period (configurable)
[= the aggregation time interval for which the threshold value is set]

Daily
Weekly
Monthly

Evaluation period
[= how often Energy Hub checks the measured values against the target]

Hourly

Trigger

The alarm goes active when the fuel gas consumption during the observation period is greater than the alarm threshold value.
The alarm goes inactive when the consumption count for the alarm is reset. Energy Hub resets the consumption count at the end of an observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple gas meters, the gas consumption alarm uses the sum of all the meters.

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Device-based alarms (generated by monitoring devices or communication gateways)

  • Asset monitoring alarms (arc flash, backup power, over and under current, protection, thermal monitoring, ...)
  • Power quality alarms (over- and under voltage, flicker, frequency, harmonics, interruptions, voltage disturbance, unbalance, ...)
  • General alarms (general setpoints)

Software alarms (generated by Energy Hub)

Active power alarm

Property Value / Description

Category

Power Quality

Type

Software alarm

Measurement

Active power (phase total)

Application

Equipment, circuit breakers, electrical devices, power meters, energy meters

Direction (configurable)

Over active power
Under active power

Priority (configurable)

High, medium, or low

Sampling interval
[= time between data updates]

This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. This can be minutes to hours. Energy Hub evaluates the measurement data as soon as it receives the data.

Trigger

Over active power

  • Active when Active power > ON Threshold
  • Inactive when Active power ≤ OFF Threshold

Under active power

  • Active when Active power < ON Threshold
  • Inactive when Active power ≥ OFF Threshold

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Current alarm

Property Value / Description

Category

Power Quality

Type

Software alarm

Measurement

Current (phase average)

Application

Equipment, electrical devices, power meters, branch circuit monitors

Direction (configurable)

Over current
Under current

Priority (configurable)

High, medium, or low

Sampling interval
[= time between data updates]

This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. This can be minutes to hours. Energy Hub evaluates the measurement data as soon as it receives the data.

Trigger

Over current

  • Active when Current > ON Threshold
  • Inactive when Current ≤ OFF Threshold

Under active power

  • Active when Current < ON Threshold
  • Inactive when Current ≥ OFF Threshold

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Voltage alarm

Property Value / Description

Category

Power Quality

Type

Software alarm

Measurement (configurable)

Voltage line-to-line (phase average) or
Voltage line-to-neutral (phase average)

Application

Equipment, electrical devices, power meters, branch circuit monitors

Direction (configurable)

Over voltage
Under voltage

Priority (configurable)

High, medium, or low

Sampling interval
[= time between data updates]

This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. This can be minutes to hours. Energy Hub evaluates the measurement data as soon as it receives the data.

Trigger

Over voltage

  • Active when Voltage > ON Threshold
  • Inactive when Voltage ≤ OFF Threshold

Under voltage

  • Active when Voltage < ON Threshold
  • Inactive when Voltage ≥ OFF Threshold

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

Power factor alarm

Property Value / Description

Category

Power Quality

Type

Software alarm

Measurement

Power factor (unsigned, phase average)

Application

Equipment, electrical devices, power meters

Direction

Under power factor

Priority (configurable)

High, medium, or low

Sampling interval
[= time between data updates]

This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. This can be minutes to hours. Energy Hub evaluates the measurement data as soon as it receives the data.

Trigger

Under power factor

  • Active when Power factor < ON Threshold
  • Inactive when Power factor ≥ OFF Threshold

NOTE: Depending on the monitoring device, the power factor used for this alarm is a positive number between 0–1 or 0–100. To determine which format to use, check the power factor measurements for the device in Trends in Asset view.

Configurable

Yes

Notification can be turned off

Yes

For more information on alarms in Energy Hub and how to set up software alarms, see Alarming.

There are no Tenant energy billing specific alarms.

There are no NABERS specific alarms.