Energy Hub resources

Downloads

Energy Hub mobile app

NOTE: The mobile app is only available for certain countries or regions.

App	QR code	Link	Description
iOS		iOS app	For iOS mobile phone or tablet version 15.0 or later.
Android		Android app	For Android mobile phone or tablet version 7.0 or later.

Technical Support

Use the following resources to get help with technical issues:

Resource	Description
Troubleshooting	To troubleshoot issues with Energy Hub, try the following: Search Energy Hub Help for relevant information. Search the Schneider Electric FAQs. (Opens a web page in a new tab) TIP: Include keywords for product name, category, and specific issue in your search terms. If you cannot resolve an issue through troubleshooting, contact Technical Support.
Technical Support	For customers in North America (US and Canada), contact technical support at pmo.support@se.com, or call 888-797-6468 (select menu option 1). For customers in all other locations, Visit the Schneider Electric website Select your country from the country selector in the top-left corner of the home page. Under Support, select Contact Technical Support. Choose a contact method and follow the instructions on the website. NOTE: Contact methods can vary between countries. Please include the following information in your support request, if possible: Your contact information (name, company name, address) Issue description and history Steps to reproduce the issue Screen captures or short videos of the issue Any other information that can help with the investigation

Resource

Description

Troubleshooting

To troubleshoot issues with Energy Hub, try the following:

Search Energy Hub Help for relevant information.
Search the Schneider Electric FAQs. (Opens a web page in a new tab)
TIP: Include keywords for product name, category, and specific issue in your search terms.

If you cannot resolve an issue through troubleshooting, contact Technical Support.

Technical Support

For customers in North America (US and Canada), contact technical support at pmo.support@se.com, or call 888-797-6468 (select menu option 1).

For customers in all other locations,

Visit the Schneider Electric website
Select your country from the country selector in the top-left corner of the home page.
Under Support, select Contact Technical Support.
Choose a contact method and follow the instructions on the website.

NOTE: Contact methods can vary between countries.

Please include the following information in your support request, if possible:

Your contact information (name, company name, address)
Issue description and history
Steps to reproduce the issue
Screen captures or short videos of the issue
Any other information that can help with the investigation

Product information

Use the following resources to help you understand Energy Hub and to find and share information on functions and features:

Resource	Description
Energy Hub login page	Use this page to log in to Energy Hub to access your energy data. (The link opens the Energy Hub login page.)
Energy Hub product overview	A webpage with informational material related to Energy Hub. (The link opens an Energy Hub Overview page on the Schneider Electric website.)
Energy Hub User Community	The user community is an online forum for Energy Hub users, partners, and service providers. Here you can ask questions, share knowledge, and view general Energy Hub product news. (The link opens the community home page or the login page if you are not logged in already.) NOTE: The community does not provide technical support. To get help with technical issues related to Energy Hub, see Technical Support for contact information.
Energy Hub IT and Security Guide	This PDF guide shows how Energy Hub manages the security and privacy of the data that it collects. It describes how you can integrate Energy Hub systems into your IT environment and it gives tips for improving the security of the system. (The link opens the download page for this document on the Schneider Electric website.)
Energy Hub API Reference	Learn about the integrations API, the Energy Hub data model, and GraphQL query details.
Energy Hub Mobile App Starter Guide English Czech Dutch French German Italian Polish Portuguese Spanish	This PDF guide gives a high level overview of the Energy Hub mobile app features. (The links open the download pages for this document on the Schneider Electric website.)
Energy Hub Terms of Use	(The link opens a copy of the Terms of Use agreement in PDF format.)

Other

Resource	Description
Schneider Electric ID registration	On this page you log in to Energy Hub, and you can register for a Schneider Electric ID if you don't already have one. (This link opens the Energy Hub login page. )
Site Server product overview	EcoStruxure Site Server is an all-in-one gateway that can connect an entire site’s electrical and energy network to Energy Hub. (The link opens a Site Server Overview page on the Schneider Electric website.)
Site Server User Manual	The manual includes detailed instructions on how to: mount and install the Site Server hardware, configure, operate, and administer the Site Server software, and push data to the cloud. (The link opens the download page for this document on the Schneider Electric website.)
Panel Server product overview and brochure	EcoStruxure Panel Server is a next-generation, all-in-one gateway that enables a variety of our EcoStruxure solutions to protect, maximize and optimize your power system. (The link opens a Panel Server Overview page on the Schneider Electric website with a download link for the brochure.)
Panel Server user guide	The guide includes technical information and procedures needed to use and maintain Panel Server. (The link opens the download page for this document on the Schneider Electric website.)
HeatTag user guide	HeatTag devices are used as part of the cable overheating detection functionality in Energy Hub. This document includes technical information needed to operate PowerLogic HeatTag wireless sensors. (The link opens the download page for this document on the Schneider Electric website.)
[White paper]: New gas and particle sensing technology detects cables overheating in LV equipment	This paper introduces the technology that is used by HeatTag devices to detect and alarm on cable overheating risks. (The link opens the download page for this document on the Schneider Electric website.)