Troubleshoot Energy Hub
Get help with unexpected system behavior in Energy Hub. To troubleshoot issues, review the information below, and other help topics related to the functionality you are investigating. If you cannot resolve an issue through troubleshooting, contact Technical Support.
The following table shows descriptions of system behavior with links to details on probable causes and recommended actions.
| UI / Function | Data display | Behavior | Details |
|---|---|---|---|
| General | Any | User interface text is displayed in different languages | Details |
| General | Any | Data is displayed for some sites but not for others | Details |
| Investigate | Any | Shows: No data, Not available, or "– – –" | Details |
| Investigate | N/A | Shows: No sites, loads, and supplies configured | Details |
| Investigate > Asset view | Alarms by location | Shows: No direct child locations | Details |
| Investigate > Asset view | Trends, Equipment status | Shows: No data for device | Details |
| Investigate > Asset view | Trends | Data display during device communication interruptions | Details |
| Investigate > Asset view | Trends | Energy trend oscillates between zero and non-zero values | Details |
| Investigate > Asset view | Trends | Energy trend fluctuates | Details |
| Investigate > Asset view | Trends | Energy trend for PowerTag Rope fluctuates | Details |
| Investigate > Asset view | Trends, Equipment status | Heat energy and heat power are not displayed | Details |
| Investigate > Asset view | Equipment status | Shows: Equipment status is not available | Details |
| Investigate > Energy view | Energy consumption by usage type | Shows: Only Total energy configured | Details |
| Investigate > Energy view | Energy consumption by location Energy intensity by location Water intensity by location |
Shows: No direct child locations | Details |
| Investigate > Energy view | Energy intensity Water intensity |
Shows: No floor area configured | Details |
| Investigate > Energy view | Multiple | Local generation: Energy shown as consumption instead of generation | Details |
| Investigate > Energy view | Energy consumption (and generation) | Local generation: Energy sent to grid shown as zero | Details |
| Investigate > Cost view | Cost | Cost shown is too low for selected date range | Details |
| Investigate > Cost view | Cost | Shows: ! (without showing cost data) | Details |