Alarms

In Energy Hub, you can see alarms, acknowledge alarms, and receive alarm notifications. There are three types of alarms, software-based alarms, gateway-based alarms, and device-based alarms.

Software-based alarms
Gateway-based alarms
Device-based alarms

Software-based alarms

Software-based alarms are generated by Energy Hub based on measurement data from the monitoring devices in your facility. Your feature plan subscription and the availability of the required measurements determine the types of software alarms that can be configured for your organization.

IMPORTANT:
  • You can only set up a software-based alarm if Energy Hub received relevant data for that alarm type from the equipment or device in the last seven days.

  • The data for this functionality is not real-time. Energy Hub uses the latest logged data from the equipment or monitoring device. Updates occur every 10 minutes.

Software alarms to feature plan mapping:

Alarm Category Priority No subscription Energy Hub Advanced Energy Hub +Advanced
Gateway communication loss
(generated by Energy Hub		 General High ■ ■ ■
Temperature (ambient, over/under) Asset monitoring (User defined) - ■ ■
Temperature (equipment, over/under) Asset monitoring (User defined) - - ■
Door status Asset monitoring (User defined) - - ■
Energy consumption (electrical, over) Energy management (User defined) - ■ ■
Water consumption (over) Energy management (User defined) - ■ ■
Gas consumption (over) Energy management (User defined) - ■ ■
Peak demand (over) Energy management (User defined) - ■ ■
Active power (over/under) Power quality (User defined) - - ■
Current (over/under) Power quality (User defined) - - ■
Voltage (over/under) Power quality (User defined) - ■ ■
Power factor (under) Power quality (User defined) - ■ ■

Software alarm descriptions and details:

The following table shows the gateway communication loss alarm type details:

Property Value / Description
Category General
Type Software alarm
Measurement Device data received from gateway
Scope All communication gateways that are configured for an organization in Energy Hub are automatically monitored by this alarm.
Direction N/A
Priority High
Sampling interval
[= time between data updates]		 Energy Hub checks the data received from a gateway every 7 minutes.
This alarm uses the timestamp of the last received device data to assess if the communication link between the gateway and Energy Hub is still active.
ON threshold The alarm is active if no device data has been received within 240 minutes (4 hrs).
The alarm is inactive if device data is received within less than 240 minutes (4 hrs).
ON delay N/A
Configurable No
Notification can be turned off No

The following table shows the ambient temperature alarm type details:

Property Value / Description
Category Asset monitoring
Type Software alarm
Measurement Temperature
Scope Thermal sensor (for example PowerTag Ambient)
Direction (configurable) Over / Under
Priority (configurable) High, medium, or low
Sampling interval
[= time between data updates]		 This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. For Panel Server gateways, the logging interval is 5 minutes, and the data upload interval is 10 minutes. Energy Hub evaluates the measurement data as soon as it receives it.
ON threshold Over ambient temperature
  • The alarm is active if Ambient temperature > ON threshold.
  • The alarm is inactive if Ambient temperature ≤ ON threshold.

Under ambient temperature
  • The alarm is active if Ambient temperature < ON threshold.
  • The alarm is inactive if Ambient temperature ≥ ON threshold.
ON delay (configurable) The time the temperature must exceed the ON threshold value before the alarm goes active.
Configurable Yes
Notification can be turned off Yes

The following table shows the equipment temperature alarm type details:

Property Value / Description
Category Asset monitoring
Type Software alarm
Measurement Temperature
Scope Thermal sensor (for example Easergy TH110/CL110)
Direction (configurable) Over / Under
Priority (configurable) High, medium, and low
A separate threshold value must be set for each priority level.
Sampling interval
[= time between data updates]		 This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. For Panel Server gateways, the logging interval is 5 minutes, and the data upload interval is 10 minutes. Energy Hub evaluates the measurement data as soon as it receives it.
ON threshold Over equipment temperature
  • The alarm is active if Equipment temperature > ON threshold.
  • The alarm is inactive if Equipment temperature ≤ ON threshold.

Under equipment temperature
  • The alarm is active if equipment temperature < ON threshold.
  • The alarm is inactive if equipment temperature ≥ ON threshold.

NOTE: A separate threshold value must be set for each priority level.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

The following table shows the door status alarm type details:

Property Value / Description
Category Asset monitoring
Type Software alarm
Measurement Door open / closed status
Scope I/O device (PowerTag Control)
Direction Door open
Priority (configurable) High, medium, or low
Trigger This alarm is triggered by a door status change event of the PowerTag Control device that is monitoring the door status.
ON threshold The alarm is active if the door status is open.
The alarm is inactive if the door status is closed.
ON delay (configurable) The time the door must be open before the alarm goes active.
Configurable Yes
Notification can be turned off Yes

The following table shows the energy consumption alarm type details:

Property Value / Description
Category Energy Management
Type Software alarm
Measurement Active energy
Scope Sites, buildings, panelboards, equipment, electrical devices, power meters, energy meters, branch circuit monitors
Direction Over
Priority (configurable) High, medium, or low
Observation period / Aggregation interval (configurable) The time interval of energy accumulation for which the threshold value is set
Interval / Daily
Interval / Weekly
Monthly
Yearly (entered full year target consumption is divided by 12)
Evaluation period
[= how often Energy Hub checks the measured values against the target]		 Hourly
ON threshold The alarm is active if Energy consumption > ON threshold.
The alarm is inactive if Energy consumption ≤ ON threshold.
Energy Hub resets the consumption count at the end of the observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple electricity meters, the electric energy consumption alarm uses the sum of all the meters.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

The following table shows the water consumption alarm type details:

Property Value / Description
Category Energy Management
Type Software alarm
Measurement Water volume
Scope Sites, buildings, water meters
Direction Over
Priority (configurable) High, medium, or low
Aggregation interval The time interval of water volume accumulation for which the threshold value is set
Daily
Weekly
Monthly
Evaluation period
[= how often Energy Hub checks the measured values against the target]		 Hourly
ON threshold The alarm is active if Water consumption > ON threshold.
The alarm is inactive if Water consumption ≤ ON threshold.
Energy Hub resets the consumption count at the end of the observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple water meters, the water consumption alarm uses the sum of all the meters.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

The following table shows the gas consumption alarm type details:

Property Value / Description
Category Energy Management
Type Software alarm
Measurement Fuel gas volume
Scope Sites, buildings, gas meters
Direction Over
Priority (configurable) High, medium, or low
Aggregation interval The time interval of gas volume accumulation for which the threshold value is set
Daily
Weekly
Monthly
Evaluation period
[= how often Energy Hub checks the measured values against the target]		 Hourly
ON threshold The alarm is active if Gas consumption > ON threshold.
The alarm is inactive if Gas consumption ≤ ON threshold.
Energy Hub resets the consumption count at the end of the observation period.

NOTE: Energy Hub uses the total consumption for a location. For example, for a location with multiple gas meters, the gas consumption alarm uses the sum of all the meters.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

The following table shows the active power alarm type details:

Property Value / Description
Category Power Quality
Type Software alarm
Measurement Active power (phase total)
Scope Panelboards, equipment, circuit breakers, protection relays, electrical devices, power meters, energy meters
Direction (configurable) Over / Under
Priority (configurable) High, medium, or low
Sampling interval
[= time between data updates]		 This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. For Panel Server gateways, the logging interval is 5 minutes, and the data upload interval is 10 minutes. Energy Hub evaluates the measurement data as soon as it receives it.
ON threshold
OFF threshold		 Over active power
  • The alarm is active if Active power > ON threshold.
  • The alarm is inactive if Active power ≤ OFF threshold.

Under active power
  • The alarm is active if Active power < ON threshold.
  • The alarm is inactive if Active power ≥ OFF threshold.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

The following table shows the current alarm type details:

Property Value / Description
Category Power Quality
Type Software alarm
Measurement Current (phase average)
Scope Panelboards, equipment, circuit breakers, protection relays, electrical devices, power meters, branch circuit monitors
Direction (configurable) Over / Under
Priority (configurable) High, medium, or low
Sampling interval
[= time between data updates]		 This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. For Panel Server gateways, the logging interval is 5 minutes, and the data upload interval is 10 minutes. Energy Hub evaluates the measurement data as soon as it receives it.
ON threshold
OFF threshold		 Over current
  • The alarm is active if Current > ON threshold.
  • The alarm is inactive if Current ≤ OFF threshold.

Under active power
  • The alarm is active if Current < ON threshold.
  • The alarm is inactive if Current ≥ OFF threshold.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

The following table shows the voltage alarm type details:

Property Value / Description
Category Power Quality
Type Software alarm
Measurement (configurable) Voltage line-to-line (phase average) or
Voltage line-to-neutral (phase average)
Scope Panelboards, equipment, circuit breakers, protection relays, electrical devices, power meters, branch circuit monitors
Direction (configurable) Over / Under
Priority (configurable) High, medium, or low
Sampling interval
[= time between data updates]		 This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. For Panel Server gateways, the logging interval is 5 minutes, and the data upload interval is 10 minutes. Energy Hub evaluates the measurement data as soon as it receives it.
ON threshold
OFF threshold		 Over voltage
  • The alarm is active if Voltage > ON threshold.
  • The alarm is inactive if Voltage ≤ OFF threshold.

Under voltage
  • The alarm is active if Voltage < ON threshold.
  • The alarm is inactive if Voltage ≥ OFF threshold.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

The following table shows the power factor alarm type details:

Property Value / Description
Category Power Quality
Type Software alarm
Measurement Power factor (unsigned, phase average)
Scope Panelboards, equipment, circuit breakers, protection relays, electrical devices, power meters
Direction Under
Priority (configurable) High, medium, or low
Sampling interval
[= time between data updates]		 This alarm uses logged data.
The data update rate depends on the logging interval of the monitoring devices and the data upload interval of the gateway. For Panel Server gateways, the logging interval is 5 minutes, and the data upload interval is 10 minutes. Energy Hub evaluates the measurement data as soon as it receives it.
ON threshold
OFF threshold		 The alarm is active if Power factor < ON threshold.
The alarm is inactive if Power factor ≥ OFF threshold.

NOTE: Depending on the monitoring device, the power factor used for this alarm is a positive number between 0–1 or 0–100. To determine which format to use, check the power factor measurements for the device in Trends in Asset view.
ON delay N/A
Configurable Yes
Notification can be turned off Yes

Gateway-based alarms

Gateway-based alarms are generated by the communication gateways that are installed in your facility.

Gateway alarms to feature plan mapping:

Alarm Category Priority No subscription Energy Hub Advanced Energy Hub +Advanced
Device communication loss
(generated by Panel Server gateway)		 Diagnostics Low ■ ■ ■

NOTE: Panel Server generates a communication loss alarm when no data is received from a device for nine communication periods. The communication period is configurable in Panel Server and can be set from 15 seconds to 2 minutes. For more information on alarm and data update rates, see Data update intervals.

For gateway alarm descriptions and details, check the documentation for your communication gateways.

Device-based alarms

Device-based alarms are generated by the monitoring devices that are installed in your facility. Your feature plan subscription, the monitoring device types in your facility, and the device configurations determine the types of device alarms that can be configured for your organization.

Device alarms to feature plan and device type mapping:

Alarm Category Priority Device examples No subscription Energy Hub Advanced Energy Hub +Advanced
Arc fault trip (parallel) Asset monitoring High Acti-9 Active - - ■
Arc fault trip (serial) Asset monitoring High Acti-9 Active - - ■
Battery disconnected Asset monitoring High Exiway Link - - ■
Battery low Asset monitoring Medium CL110
PowerTag Ambient		 - - ■
Circuit breaker fault trip Asset monitoring High MicroLogic ComPact NSX
MicroLogic MasterPact MTZ		 - - ■
Circuit breaker open Asset monitoring High MicroLogic ComPact NSX
MicroLogic MasterPact MTZ
Acti-9 Active		 - - ■
Current overload status Asset monitoring High Acti-9 Active - - ■
Earth leakage protection Asset monitoring High MicroLogic ComPact NSX
MicroLogic MasterPact MTZ
Acti-9 Active		 - - ■
Earth leakage protection trip Asset monitoring High Acti-9 Active - - ■
Ground fault Asset monitoring High MicroLogic ComPact NSX
MicroLogic MasterPact MTZ		 - - ■
HeatTag (Cable overheating) - Low Asset monitoring Low HeatTag - - ■
HeatTag (Cable overheating) - Medium Asset monitoring Medium HeatTag - - ■
HeatTag (Cable overheating) - High Asset monitoring High HeatTag - - ■
Instantaneous overcurrent trip Asset monitoring High MicroLogic ComPact NSX
MicroLogic MasterPact MTZ		 - - ■
Long time protection trip Asset monitoring High MicroLogic ComPact NSX
MicroLogic MasterPact MTZ
Acti-9 Active		 - - ■
Short time protection trip Asset monitoring High MicroLogic ComPact NSX
MicroLogic MasterPact MTZ
Acti-9 Active		 - - ■
Tripping chain failure trip Asset monitoring High Acti-9 Active - - ■
80% rated current Power quality Medium PowerTag Energy - - ■
Overcurrent Power quality High Acti-9 Active - - ■
Overvoltage Power quality Low Acti-9 Active - - ■
Overvoltage protection trip Power quality High Acti-9 Active - - ■
Voltage loss Power quality High PowerTag Energy - - ■
Automatic tests disabled Diagnostics Medium Exiway Link - ■ ■
Battery disconnected Diagnostics High Exiway Link - ■ ■
Device replacement Diagnostics High PowerTag Ambient
HeatTag		 ■ ■ ■
Duration test failed Diagnostics High Exiway Link - ■ ■
Duration test postponed Diagnostics Medium Exiway Link - ■ ■
Duration test running Diagnostics Low Exiway Link - ■ ■
Energy reduction maintenance Diagnostics High MicroLogic MasterPact MTZ ■ ■ ■
Fan replacement Diagnostics High HeatTag ■ ■ ■
Functional test failed Diagnostics High Exiway Link - ■ ■
Functional test postponed Diagnostics Medium Exiway Link - ■ ■
Functional test running Diagnostics Low Exiway Link - ■ ■
Installation error Diagnostics High Exiway Link - ■ ■
Internal communication loss Diagnostics High Exiway Link ■ ■ ■
Light in emergency mode Diagnostics Medium Exiway Link - ■ ■

For device alarm descriptions and details, check the documentation for your monitoring devices that are providing the alarm functionality.