Energy Hub subscriptions

To use Energy Hub, you must subscribe to a feature plan, which determines the available features. There are two subscription tiers: Advanced and +Advanced, each offering more functionality. Subscriptions can be for one or three years.

The subscription price is based on the number of devices connected to your Energy Hub system. The cost per device varies by plan type and subscription term. Generally, plans with more features cost more per device, and shorter terms have higher costs than longer terms.

TIP: To avoid delays, purchase your subscription ahead of commissioning. You can buy it anytime through the Energy Hub web app using a credit card.

NOTE: Only one feature plan can be active at any time for your Energy Hub system. You can combine add-on features with a plan, but you cannot combine different feature plans.

Energy Hub Advanced

For mid-sized commercial and institutional buildings like offices, schools, hotels, mixed use commercial and residential buildings looking for energy usage and savings insights. This plan includes data access through the Energy Hub web application and mobile application.

Energy Hub +Advanced

For mid-sized to large industrial buildings looking for simple energy and power monitoring to increase energy efficiency, sustainability, and availability. This plan includes data access through the Energy Hub web application and mobile application.

Energy Hub Data-as-a-service (DaaS) Add On

For system integration, to add access to the Energy Hub data API to the Advanced or +Advanced plans.

Energy Hub Advanced Standalone Data-as-a-service (DaaS)

For system integration, with data access to Advanced plan features through the Energy Hub data API. This plan only includes data access through the API, not through the Energy Hub web application or mobile application.

Energy Hub +Advanced Standalone Data-as-a-service (DaaS)

For system integration, with data access to +Advanced plan features through the Energy Hub data API. This plan only includes data access through the API, not through the Energy Hub web application or mobile application.

For feature plan details, see Feature plans.

Feature plan subscriptions are available with one-year and three-year terms.

NOTES:
  • If you do not renew your subscription before it expires, your organization will lose the subscription's functionality. Historical energy data will be saved and accessible again if the subscription is renewed.
  • Subscriptions cannot be canceled or credited during the term.

A device credit is a license to connect a supported device or piece of equipment to Energy Hub. You specify the number of device credits you want when you buy a new subscription. For existing subscriptions, you can add additional device credits at any time.

NOTE: Device credits can only be purchased in increments of 1. Fractional credits must be rounded up to the next whole number. For example, for a device credit requirement of 12.25 credits, you need to purchase 13 credits.

The following table shows the number of credits required for different device types:

Device type Examples Comments Credits per device
Power monitoring devices Power meter
Energy meter		 - 1
Equipment with embedded metering Circuit breaker - 1
Emergency lighting Exiway Link - 1
Multi-circuit meters Branch circuit monitor A multi-circuit meter is a device with one metering unit and multiple branch circuit current transformers (CTs). 1
Control devices PowerTag Control - 1
Non-Schneider devices - These devices need custom Panel Server device drivers (models). 1
Environmental sensors TH110
HeatTag		 - 0.25
WAGESClosed An acronym for water, air, gas, electricity, steam. It is used to describe the commodities consumed by a building or business. For example, the building's water consumption or fuel gas consumption. meters with pulse outputs Water meter connected through EcoStruxure I/O Smart Link Modbus A WAGES meter is a device that measures non-electrical commodities, such as water or gas. 0.09
Auxiliary devices Acti-9 OF/SD fault indicators   0.09
Communication devices Panel Server - 0
I/O devices Smart Link Modbus - 0
Virtual devices in Energy Hub - - 0

NOTE: If you connect more devices or equipment to Energy Hub than you have device credits, you are out of compliance with your licensed subscription. For instructions on how to add device credits, see To add additional device credits.

You need at least one device credit to buy an Energy Hub feature plan subscription. There is no set limit on the number of devices in an organization, but system performance for data displays and dashboards may vary based on the amount of data being loaded. There is no set limit on the number of users in an organization.

DaaS feature plans and add-ons provide access to the Energy Hub data application programming interface (API). A DaaS feature plan allows data access via the API, but not through the Energy Hub web and mobile applications. With a DaaS feature plan, the web application can only be used for system configuration. A DaaS add-on can be added to a regular feature plan, granting data access to the API along with access to the web and mobile apps.

You can buy subscriptions or additional device credits online through the Energy Hub web application. Buying online is easy and your new or changed subscription is available immediately.
Use the online method for buying subscriptions if you can use a credit card to pay for the subscription, and if you prefer ordering online.

NOTES:
  • Subscriptions purchased online automatically renew at the end of the subscription term. You can cancel the automatic renewal through the Energy Hub web application.
  • To manage and renew your subscriptions, you need to provide some company information in your Schneider Electric ID profile. Please check the My Company section of your profile and update the information if necessary. For instructions on how to edit your Schneider Electric ID, see To edit the Schneider Electric ID profile.

You can purchase subscriptions or additional device credits offline by using the Energy Hub web application to generate order details. Then, contact your Schneider Electric sales representative or an authorized distributor with those details. After your order is processed, you will receive an email with an activation code for your subscription. Use this code to activate your subscription in the Energy Hub web application.

Use the offline method for buying subscriptions if you cannot use a credit card to pay for the subscription, or if you prefer to order through a Schneider Electric sales representative or an authorized distributor.

NOTE: You must manually renew offline subscriptions. You can transition to an online subscription with automatic renewal by renewing an offline subscription online at the end of the subscription term.

To find a Schneider Electric distributor, see Find a distributor on the Schneider Electric website.

Adding device credits to an offline subscription

When you add device credits to an offline subscription, these credits have their own renewal date based on the date when the credits were added. This renewal date is independent of the original feature plan renewal date. You must renew additional device credits before they expire. This is different from online subscriptions, where additional device credits are automatically renewed as part of the feature plan renewal. If device credits expire, they can no longer be used for devices in your Energy Hub system. Energy Hub will inform you if you do not have enough device credits and remind you to add additional credits.

You can find the subscription details for your organization in your Energy Hub system, in Setup > Subscription.

NOTES:
  • Only Admin users can manage subscriptions. Viewer users cannot access the subscription management page, while other users have view-only access to subscription information.
  • Subscriptions cannot be canceled during the term.
  • To manage and renew your subscriptions, you need to provide some company information in your Schneider Electric ID profile. Please check the My Company section of your profile and update the information if necessary. For instructions on how to edit your Schneider Electric ID, see To edit the Schneider Electric ID profile.

You can perform the following subscription management tasks:

  • View subscription details
  • Create a subscription (for new organizations)
  • Renew your subscription (only for offline subscriptions; online subscriptions renew automatically)
  • Change your subscription (change the feature plan, select add-ons, and more)
  • Activate an offline subscription
  • Deactivate an offline subscription (only within 30 days after activation)
  • Cancel automatic renewal (only for online subscriptions)
  • Buy additional device credits

For step-by-step instructions on subscription management, see subscription tasks.